Terms and Conditions

16B Biryani House, run by Nurshama Khatoon is a home kitchen cooking and delivering biryani from Home Kitchen, Sector 16B. Throughout these terms, “we” and “us” mean the kitchen, and “you” means the person placing the order.

• You can order on this website or on WhatsApp. Either way, an order exists only once you have been shown an itemised total and have confirmed it.
• Prices are those shown at the moment you order, in Indian rupees, and include any applicable taxes. If a price is wrong through an obvious error, we will tell you before cooking rather than charge it.
• We cook in small batches, so a dish can sell out between your opening the menu and confirming. If that happens we will tell you and refund anything already paid for it.
• We may decline or cancel an order — for example outside our delivery area, outside our cooking hours, or where we cannot reach you on the number given. If you have paid, you get the money back in full.

Your mobile number identifies your order. We use it to confirm the order, tell you when it is on the way, and reach you at the door. Please give a number you will answer — an order we cannot deliver because nobody answers may be treated as delivered.

• Online payments are handled by our payment gateway. We never see or store your card, UPI or bank details.
• Cash on delivery is offered only inside the societies we serve. An online order is not sent to the kitchen until the payment succeeds; an unpaid order is cancelled automatically after two hours.
• A cash order may be paid online at any time before it arrives, using the link in your confirmation message.

Everything is cooked to order in a domestic kitchen where dairy, egg, wheat, nuts and other common allergens are handled. We list what we know on each dish, but we cannot guarantee any dish is free of traces of another. If you have a serious allergy, please ask us before ordering and use your own judgement.

Our food is meant to be eaten soon after it arrives. We cannot take responsibility for food that has been left out, reheated or kept overnight.

• Offers and coupons never stack — you get whichever saves you more.
• An offer may be limited by a number of orders, a date, a minimum order value or a society, and may be withdrawn at any time. Orders already confirmed keep the price they were confirmed at.
• Coupons have no cash value and cannot be exchanged for money.

When you order, we message you about that order: a confirmation, a note when it leaves the kitchen, and one when it arrives. Offers are only sent if you have agreed to them, at most once a week, and you can stop them at any time by replying STOP. Our WhatsApp assistant is automated and says so; a person can take over whenever you ask.

We are responsible for cooking your food properly and getting it to you in reasonable time and condition. If we get that wrong, the remedy is set out in our Cancellation and Refunds policy — a replacement or a refund. Beyond that we are not liable for indirect or consequential loss. Nothing here limits any right you have under Indian consumer law.

We may change these terms; the version on this page at the time you order is the one that applies to it, and the date above tells you when it last changed. These terms are governed by the laws of India, and the courts at Gautam Buddha Nagar, Uttar Pradesh have jurisdiction.

Anything at all — contact us. We would much rather hear about a problem than have you sit with it.